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Frequently Asked Questions

If you don't find the answer to your question here, send us a message!

Do I need a passport?

All international travel requires a valid passport. Some countries require that your passport be valid for 6 months past your return date. So, make sure you have plenty of time left on your passport. If you do not have a passport or need to renew yours, do it as soon as possible to avoid having to cancel your trip. Passport processing times can take from 4-12 weeks depending on how busy they are.

**It is also a good idea to bring a copy of your passport with you as well, so you can keep the copy with you at all times while leaving your physical passport locked up in a safe in your hotel room.

What types of travel does KLG Travel book?

We specialize in Destination Weddings, Honeymoons, Group and Individual All-Inclusive Travel Packages. We only book Mexico and Caribbean Destinations. This allows us to be more knowledgeable and have much more experience in these specific destinations and types of travel.

Can I book my flights separately or with points?

Of course! You can definitely book your flights separately from your hotel / resort booking. If you have points or airline credit that you would like to use, go right ahead! Just make sure to send us the info if you have booked airport transfers with us so we can assure those are arranged correctly.

How much is the deposit for a trip and will my deposit payment be applied to the total for the reservation?

The deposit amount will depend on the supplier used and the flights selected (if any). It can vary anywhere between $200 up to the cost of the flights. We will let you know the deposit amount before making any bookings final.

The deposit payment is applied to the reservation. Once payment is applied you will receive a receipt of payment as well as an updated invoice showing the credit for the deposit amount and the final balance due.

When will full payment be due for my trip?

Final payment is usually due between 45-60 days before departure. This will also vary by supplier, and you will be advised of this date before finalizing the booking. We will also send you a final payment reminder 7 days before the due date.

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